When contacting Technical Support, often times you will be requested to run a DXDIAG. This program provides the support team with a wealth of information that can be used to help troubleshoot your issue.
To run a DXDIAG test, please perform the following:
1. Click "Start."
2. Type in "DXDIAG" without the quotes into the field "Search programs and files."
3. Hit "Enter."
4. When the window for "DXDIAG" appears, click the button labeled "Run 64-bit DXDIAG."
5. Once loaded, click the button "Save All Information." You will want to save the file to your desktop.